Case Study $6$: Improving Productivity The Challenge

There is some degree of urgency to improve productivity in this situation. A major competitor in the region is increasing

its market share, while Coastal Bank$$s market share is trending downward in the last two quarters. One challenge the

bank faces is how to make the data$-$processing unit more productive. Other low$-$performing departments may need

focus, as well, particularly in the areas of absenteeism and turnover. It is possible that systemwide change may be

needed. What are three questions that you would need answered to decide what actions to purse in this case?