CASE STUDY 7: Communicating Within a Team Dr. Safa is relatively new to the position of Medical Director at Hearts Diseases Centre (HDC) and is very excited about her new role. Dr. Safa has watched Hearts failure issues grow in Oman and has desired to play a more active role outside of the hospital setting. Dr. Safa has a lot of ideas for HDC, but she has encountered difficulties managing his staff. Dr. Safa's clinical team of 5 physician's assistants and 6 nurses works part time for HDC and part time in the public sector. The clinical team is required to attend monthly team meetings, but few if any of the team members regularly show. Dr. Safa has repeatedly announced that these meetings are mandatory, but his proclamations have had no effect. Lately Dr. Safa has become increasing frustrated with his team. She often finds herself yelling at underperforming physician's assistants or chastising lazy nurses. Questions (15) 1. What is the communication scenario about and what are the communication elements in it? (2 marks) 2. What is the source of the barrier? (2 marks) 3. Why it is a challenge? (2 mark) 4. How could you handle the challenge and what are the appropriate steps that you could take to deal with the problem. (2 Marks) 5. How the Emotional Intelligence competencies of the involved people affected the communication? (2 marks). 6. What is the negative impact of this issue on the organization or the individuals? (2 marks) 7. What are the specific steps you could do to solve the issue