CASE STUDY 9-1 Was Robert Eaton a Good Performance Management Leader? disregarded by Iacocca, that indicated that Chrys- ler needed to be more flexible and its executives needed to be in constant communication with the product design team. One employee was quoted as saying Bob Eaton does not shoot the messenger when he hears something he doesn't like or understand. He knows that not every idea is right. But Bob is off-the-wall himself.... He'll say something, and we'll tell him that it's a crazy idea.... He may not change his mind in the end, but he'll spend the time explaining to you what is behind his thought processes. Do you know what kind of confidence that inspires? n obert Eaton was CEO and chairman of Chrys-