CASE STUDY: A chip off the new block Semicontronics is an Australian manufacturing company that has been in the business of semi manufactured electronics for over a decade. Semicontronics has a solid reputation for meeting customer demands for quality products on time and budget. The majority of Semicontronics customers are international, mid-market manufacturing companies that produce generic electronics such as cell phones, digital media players, and game consoles. Retail stores in foreign countries purchase generic products and rebrand them for sale. Recently, Semicontronics has been approached by Phoneson to act as a supplier in their supply chain. Based in Japan, Phoneson is an original design electronics manufacturing company specializing in high-end mobility devices including cell phones, navigation systems, and PDAs. Phoneson is impressed with Semicontronics reputation and wants Semicontronics to supply several components for its next release of legacy products. Phoneson has a reputation for producing best in class brands of electronics and is recognized for cutting edge technology and aesthetic design. It has built a loyal following from electronics enthusiasts in its native Japan as well as other Asian and European electronics markets. Phoneson wants to extend its brand into the highly competitive North American market and sees standard Internet and GPS functionalities in its cell phones and PDAs as the key to its success. In order to offer its products as a high-end alternative to the established North American competitors and at its existing top market price, Phoneson has decided to spend millions of dollars on aggressive marketing. It plans to cut production costs by having Semicontronics produce its computer chips instead of its existing supplier. Let the chips fall where? Semicontronics has enthusiastically accepted Phonesons invitation to join its supply chain. If Semicontronics can maintain its track record for supplying cost-efficient, quality products on target, it could open an entirely new customer market for expansion. 2017 FITT All Rights Reserved Page 2 of 4 While negotiating the supplier contract, Semicontronics realizes the memory in its current computer chips will have to be significantly increased to support the technical capabilities of Phonesons electronics. Its current manufacturing plant in Brazil is not equipped to meet these new demands, and an upgrade at this stage in a new customer endeavor is not economically feasible for Semicontronics. Semicontronics realizes it must find a quality subcontractor with the capabilities to manufacture the Phoneson computer chips, including the enhanced memory requirements. Cash in your chips After careful market research and consideration of options, Semicontronics decides to subcontract the computer chip manufacturing to Singatron, a relatively new electronics manufacturer in Singapore. Singapore has been a hotbed for electronics manufacturing, and Singatron was created by venture capitalists hoping to get a foothold in Singapores electronics market, specifically, in the next generation of computer chips. Although Singatron markets itself as a top-quality manufacturer, its lack of experience is proving to be a major obstacle to its winning contracts. The subcontracting offer from Semicontronics has the potential to be mutually beneficial for both parties because they both have a market entry opportunity to prove they are a viable subcontracting option for high-end electronics manufacturing.

QUESTION: List ten areas of consideration Semicontronics should include in their contract to have Singatron manufacture computer chips.