CASE STUDY

Answer all questions followed by article.

Elaborate each question in different points.

CARTER CLEANING COMPANY The New Training Program The Carter Cleaning Center ontrently have no formal orienta hot or training policies or procedures and lethifer believes this is one reason why the standards to which she and her father would be employees to adhere are generally not followed The Carter would prefer that certain practice and proce dur besed in Sealing with its customers at the front coun ter test cumple customers should be greeted with what Tack teen tombrig hello Garments they drop off should medy be inspected for any damage or unusual stains to the cribe host to the customer's attention, lest the cus tomer ser em to pick up the garment and erroneously Hame the one. The garments are the supposed to be imme diately placed together in nvlon sack to separate them from other stor garments. The ticket also has to be carefully written up with the customer's name and telephone number and the date precedy and deatly noted on all coples. The counterpersonals supposed to take the opportunity to try to all the customer additional services such as waterproofing, or simple notify the customet that "Now that people are doing the ring dating we're having a special on drapery clean- Thail this month. Finally, as the customer leaves, the counter penis supposed to make a courteous comment like "Have a mic day or Drne afely. Each of the other jobs in the stores in ceaning and spotting, and so forth similarly contain certain de procedures, and most importantly, standards the Carters would prefer to see upheld The company has had problems, Jenifer feels, because of a lack of adequate employee training and orientation For example, two new employees became very pre bat month when they discovered that they were not paid at the end of the week on Friday, but instead were paid care a inter employees on the following Tuesday, The Carterase the extra two days in part to give them time to obtain thout and compute their pay. The other reason they do it, academy to lack is that "franidy, when we stay a few days behind in paying employees it helps to ensure that they at least few days notice before quitting on While we are certainly obligated to pay them anything they cam, we find that psyche logically they seem to be less likely to just walk out on Friday evening and not show up Monday morning if they still haven't gotten their pay from the previous weck. This way they at least give us a few days' notice so we can find a replacement." There are other matters that could be covered during orientation and training, says Jennifet. These include company policy regarding paid holidays, Lateness and absence, health benefits (there are none other than workers compensation, substance abuse, and eating or smoking on the job (both forbidden), and general matters like the maintenance of a dean and safe work area, personal appearance and cleanliness, time sheets, penonal telephone calls, and personal e-mail Jennifer believes that implementing orientation and training programs would help to ensure that employees know how to do their jobs the right way. And she and het father further believe that it is only when employees under- stand the right way to do their jobs that there is any hope their jobs will be accomplished the way the Carters want them to be accomplished. Questions 1. Specifically what should the Carter cover in their new employee orientation program and how should they coy this information 2. In the HR management course Jennifer took the book suggested using a job instruction sheet to identify tasks performed by an employees, Should the Carter Cleaning Centers itse it form like this for the counter per ons so, what should the form look like, ayfor a counter person 3. Which specific training techniques should Tennifer se to train her pressers, her cleaner/spotter, her munir and her counter people! Why should the training techniques be used Questions 1. Specifically what should the Carters cover in their new employee orientation program and how should they corey this information 2. In the management conse Jennifer took the book suggested caring a ob instruction sheet to identify tasks performed by an employce. Should the Center Cleaning Centers is a form like this for the counter person's so, what should the farm look for a counter pension 3. Which specific training techniques shall Tennis to train her pressers, her deaner/spotter, her man and her counter people! Why should these training techniques be used