Case Study:

Application La Mexican Kitchen

You are the HR Director for the Company. Linda, the operation manager, sent you the following case problem:

We have been having a difficult time keeping our food servers for any length of time. It seems like we just get them trained and they leave. And we both know that our servers are a key element in the companys commitment to excellent customer service. We can have the best food in town but if our servers are not motivated to provide excellent service, we wont have any customers.

Although they are paid minimum wage, we know that a motivated server can make additional money from tips. But it seems that this is not enough to motivate them to stay.

Question:

What would you recommend? Could you give us some ideas about how to better motivate our servers using the implications of some of the using motivation theories to improve performance.