Question: Case study Assignment In this assignment you are asked to review the scenario below and create a sales script based on the scenario below. Several

Case study Assignment In this assignment you are
Case study Assignment In this assignment you are
Case study Assignment In this assignment you are
Case study Assignment In this assignment you are asked to review the scenario below and create a sales script based on the scenario below. Several weeks ago, Joy Hong fell in love with the Toyota Corolla. After reading about the car in a magazine ad, where it was priced from $16 790, she decided to visit a local Toyota dealer. A test drive convinced her to place an order. What happened next was very frustrating. First, she was told this price was the base price for standard transmission. For automatic transmission, the base price increased to$20 375. Then the salesperson immediately started recommending options she should add to the basic car: Toyota genuine dash camera ($625), auto- dimming rear view mirror ($510), cargo liner ($152.50), cargo net ($107.50), roof rack ($365.25), block heater ($205), body side mouldings ($287.50), TRD exhaust system ($837.50), TRD performance air filter ($137.50), TRD rear sway bar ($456.50), alloy wheels ($872), and more. (She knew that once she bought the car, the dealership would pressure her to buy extended warranty and several protection packages.) Suddenly the price exceeded $20 000 without taxes (13%) and not including freight and PDI($1645). There was also a $100 environmental charge for air conditioning, plus insurance and registration-all adding considerably more than she had planned to spend. Joy returned home without placing an order. What happened in this scenario? How could the salesperson not sell a car that Joy Hong was "in love" with? Write a role play script between Joy Hong and the salesperson. In your roleplay how much information would you provide Joy? How would you make sure she know about the options and makes the sale? What would you do to ensure Joy leaves the dealer feeling satisfied instead of frustrated? Write your script with two character and make sure your dialogue answers the questions above. You can include a short (one or two sentence) summary at the end

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