CASE STUDY

ATTRACTING AND RETAINING NEW GENERATIONS

Cango Distribution $($not the actual name$)$ is a large, rapidly growing, multinational transportation logistics and delivery company. The company has administrative offices in Toronto and New York with $150500$ administrative employees, respectively. In addition, the company has delivery depots in over $200$ cities in North America $($as well as other depots around the world$).$ There are about $1500$ employees distributed in depots across Canada and another $6500$ employees across the United States $($and a total of about $30000$ employees worldwide$).$ Hiring for field operations $($e$.$g$.,$ linehaul drivers, couriers, dispatchers, customer service agents, data systems agents, customs brokerage agents, package handling$/$sorting$,$ warehouse operations, and so on$)$ is done at the local depots, although policies and procedures are developed at the head offices and recruitment is also centralized $($e$.$g$.,$ websites, advertising, and posting jobs$).$