Case Study - Capacity Planning at Arnold Palmer Hospital. (Reference: Operations Management 3rd Edition)

1.) Which tool (s) of total quality management (TQM) would you employ to help improve the product or service level of quality? Why?

2.) Of the four process strategies learned, which one would you recommend the company to implement? Why?

3.) As Operations Management Consultants, what recommendation would your team provide to the company(client) or manage bottlenecks, constraints, and balancing capacity effectively? Explain why?