case study

Case Study: Kathie's Kitchen

Kathie's Kitchen is a restaurant chain headquartered in Savannah, GA. It started as a small restaurant in 1976 and has grown into a family style restaurant serving breakfast, lunch and dinner. It strives to use

locally procured products for its meals wherever its restaurants are located and features many entrees that are indigenous to southern culture. It currently has 110 restaurants predominantly in Georgia,

Alabama, Mississippi, Louisiana, and Arkansas.

As a very enthusiastic and energetic environment of work for all the employees at all managerial levels, it has announced its desire to grow into the northeast and mid-west with 100 more restaurants opening

between now and 2023. Its balance sheet and income statement indicate that it is in a healthy position for expansion. It currently employees 450 people in managerial positions both at the restaurant and

headquarters level. While the work is hard and long, the pay and benefits package are well above average for its industry. Competition for restaurant management position is intense.

Alice Stevens, an African-American employee, applied for one of the restaurant management positions. Her credentials were very impressive and many of her colleagues observed that she was CEO-material

with the right career progression. After careful consideration of her credentials, she was passed over for the job in favor of a younger white male who also presented excellent credentials.

Alice was, of course, devastated. She suspected discrimination played a part. Upon the advice of some friends and family members, she engaged a civil rights attorney to investigate the promotional policies of

Kathie's Kitchen. Here is what the attorney discovered: of 450 managerial positions, only 4 were filled with African-Americans, 3 were filled with Hispanics, and 1 was filled by an Asian-American; Also,

during the past 5 years, not one managerial position was filled with a female candidate.

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