Question: case study chapter 6 BMK Dear Students: Reminder: In conjunction with reading and understanding Chapter 6 Consumer Decision Making on your own, please also read

case study chapter 6 BMK

Dear Students: Reminder: In conjunction with reading and understanding Chapter 6 Consumer Decision Making on your own, please also read the case study "DrJane.com - Custom Vitamins" (Attached) thoroughly and answer the following two questions. Please post your responses on the discussion board for "Case Study-DrJane.com - Custom Vitamins". Both the text reading and the case study are due this coming Wednesday, 10/6/21 1. Asses the customer service operations at Dr Jane.com What should Chung do about Mrs. Slezak? - 1 paragraph 2. What changes, if any, should Chung make to customer service and ordering operations. - 1 paragraph Please support your answers with facts from the case. You will be graded on both your written answers and your class participation when we discuss the case on 10/6/21. Please be fully prepared to discuss this case at that time, Have fun with this

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