Case Study$-$ Chick$-$n$-$gravy Dinner Line $202502\_$SCM$\_101\_001$: Chapter $9$: Management of Qu$...$

Class in Connect

Case

Case Study$-$Chick$-$n$-$gravy Dinner Line $|$ Chegg.com

$229$ of $676$

Page $419$

CASE

CHICK$-$N$-$GRAVY DINNER LINE

The operations manager of a firm that produces frozen dinners received numerous complaints from supermarkets about the firm's Chick$-$n$-$Gravy dinners. The manager then asked her assistant, Latoya, to investigate the matter and to report her recommendations.

Latoya's first task was to determine what problems were generating the complaints. The majority of complaints centered on five defects: underfilled packages, a missing label, spills$/$mixed items, unacceptable taste, and improperly sealed packages.

Next, she took samples of dinners from the two production lines and examined each sample, making note of any defects she found. A summary of those results is shown in the table below.

The data resulted from inspecting approximately $800$ frozen dinners. What should Latoya recommend to the manager?

DEFECT OBSERVED

$\backslash$begin$\{$tabular$\}\{|$c$|$c$|$c$|$c$|$c$|$c$|$c$|$c$|\}$

$\backslash$hline Date & Time & Line & Underfilled & Missing Label & Spill$/$ Mixed & Unacceptable Taste & Improperly Sealed $\backslash \backslash$

$\backslash$hline $5/12$ & $0900$ & $1$ & & v & $\backslash (\backslash$checkmark $\backslash )$ & vVv & $\backslash \backslash$

$\backslash$hline $5/12$ & $1330$ & $2$ & & & v & & v $\backslash \backslash$

$\backslash$hline $5/13$ & $1000$ & $2$ & & & & v & v$$v $\backslash \backslash$

$\backslash$hline $5/13$ & $1345$ & $1$ & v & & v & & $\backslash \backslash$

$\backslash$hline $5/13$ & $1530$ & $2$ & & v & VVV & & $\backslash (\backslash$checkmark $\backslash )\backslash \backslash$

$\backslash$hline $5/14$ & $0830$ & $1$ & & vVv & & vVv & $\backslash \backslash$

$\backslash$hline $5/14$ & $1100$ & $2$ & $\backslash (\backslash$checkmark $\backslash )$ & & $\backslash (\backslash$checkmark $\backslash )$ & & v $\backslash \backslash$

$\backslash$hline $5/14$ & $1400$ & $1$ & & & $\backslash (\backslash$checkmark $\backslash )$ & & $\backslash (\backslash$checkmark $\backslash )\backslash \backslash$

$\backslash$hline $5/15$ & $1030$ & $1$ & & vV & & vVuvv & $\backslash \backslash$

$\backslash$hline $5/15$ & $1145$ & $2$ & & & $\backslash (\backslash$checkmark $\backslash )$ & v & $\backslash \backslash$

$\backslash$hline $5/15$ & $1500$ & $1$ & $\backslash (\backslash$checkmark $\backslash )$ & & $\backslash (\backslash$checkmark $\backslash )$ & & $\backslash \backslash$

$\backslash$hline $5/16$ & $0845$ & $2$ & & & & $\backslash (\backslash$checkmark $\backslash$checkmark $\backslash )$ & $\backslash ($ v $\backslash )\backslash \backslash$

$\backslash$hline $5/16$ & $1030$ & $1$ & & vV & $\backslash (\backslash$checkmark $\backslash )$ & vVv & $\backslash \backslash$

$\backslash$hline $5/16$ & $1400$ & $1$ & & & & & $\backslash \backslash$

$\backslash$hline $5/16$ & $1545$ & $2$ & $\backslash (\backslash$checkmark $\backslash )$ & vVVV & $\backslash (\backslash$checkmark $\backslash )$ & $\backslash ($ v $\backslash )$ & v $\backslash \backslash$

$\backslash$hline

$\backslash$end$\{$tabular$\}$

CASE

TIP TOP MARKETS

The operations manager of a firm that produces frozen dinners received numerous complaints from supermarkets about the firm's Chick$-$n$-$Gravy dinners. The manager then asked her assistant, Latoya, to investigate the matter and to report her recommendations.

Latoya's first task was to determine what problems were generating the complaints. The majority of complaints centered on five defects: underfilled packages, a missing label, spills$/$mixed items, unacceptable taste, and improperly sealed packages.

Next, she took samples of dinners from the two production lines and examined each sample, making note of any defects she found. A summary of those results is shown in the table below.

The data resulted from inspecting approximately $800$ frozen dinners. What should Latoya recommend to the manager?

Please answer the question