Case Study

Company Info

Guidelines

Write a BODY to the Report ( Intro was already requested before this ) BODY requirements :

• Learning & Talent Development Programme: this is the largest section of your report which will contain everything about the program
• in case you want to give a name to the program in line with what would be the requirement of EKK you can provide a name for your program
• what this program is going to focus on any particular employee segments
• what are the objectives of your program
• who are the key stakeholders that you have considered or who will get impacted by the design delivery and implementation of your program
• Consider using an appropriate model preferably the web of 10 factors you've already given us the objectives as well as the stakeholder considerations what we would now like to see is your actual program you are not required to put down all the topics or the different ten elements of the web of 10 factors as headings
• you are aware that you need to consider various elements like learners, you need to look at delivery you need to look at strategic alignment you need to look at the resources available, look at the theories models tools that are there and the capability of the deliverer along with the evaluation so those are the typical elements that will be a part of your main program
• Consider demonstrating the interrelationship between what interventions have you chosen in line with what how did you determine that these interventions are appropriate ones for the skills required by the employees who work in the customer facing roles is there a particular framework that you have used why would you think this program would make a difference
• consider using a talent management or talent development framework to align your program
• Ensure that your choice of interventions are chosen based on the requirements of the job/roles: KSAOs /Competencies. Also if you can ascertain are there certain competencies that are required by employees working with customers in the context of the local culture- if you want to create a competency framework- place it in the appendix
• See your Interventions and determine what is it that they are focusing on and why they are focusing on this what theory or tool underlies the choice of your intervention how you have considered the various generations how is the choice of the planning of your intervention for example should include the typical intervention the underlying theory what will it contain in that intervention it will be evident that you have considered various learning styles, You have considered various types of learners in terms of their age or their generation and the research that highlights how do people of a certain age group learn or prefer to learn,
• you have considered different learning theories you have ensured that you are focusing on the needs of the learner the needs of the organization as well as we could clearly see the transfer of information or transfer of knowledge taking place
• moreover you could also highlight how do you intend to evaluate that particular intervention consider using an appropriate model that is going to guide you, I do not want an explanation of the model what we need is implementation so based on this model this is how this program will be evaluated depending on what level you are leaving the evaluation on , you should design a tool which will capture the evaluation required for the program
• While you're developing your program ensure that you have kept the clients need in mind, they talked about systems they talked about technology they have already highlighted what system they have think about it how could your program be integrated in terms of either evaluation or delivery what is it that you could do there you could consider all this
• All the forms you wish to develop can be a part of the appendix

Note: its your choice where you would like to add the justification- in the design of the programme or after the design in a separate section

Around 1200 WORDS are required.

The Case: Ebrahim K. Kanoo is a pioneer organization based in the Kingdom of Bahrain that specialises in the automotive and spare parts business. In terms of the market share, Ebrahim K. Kanoo (EKK) in Bahrain's leading passenger car retailer and service agent the company is the sole distributor of Toyota and Lexus brand of automobiles. EKK's affiliated company, Motor city sells and services a wide range of European and Asian Passenger cars and light commercial vehicles such as Citroen, Chery, Isuzu, Subaru, and Volvo to name a few. Moreover, a subsidiary of this company, Kanoo Motors, SPC operates in the high-end automotive sector as the official distributor of McLaren Automotive sector of being the authorised distributor of McLaren Automotives in Bahrain. Notably, their business is not only limited to the Automotive divisions, but they are also key players in the other businesses such as IT solutions, Maintenance Services, Real Estate Business, Consultancy Services and spare parts and service of their Automotive Brands. E K Kanoo's continued vision is to be an outstanding company that provides the best for its customers since one of its main goals is to expand and continue growing with its foundation being a customer centric organization. Established over 60 years ago, EKK has already built a reputation in Bahrain and the GCC as a responsible corporate citizen and employer of choice. The company employs a multi-national workforce of around 2,600 people, and aims to hire the best people, wherever they come from and focuses on developing them and in doing so, they invest in their employees by providing them the best learning and development opportunities. The company has established a state-of-the-art Training Centre that focuses on the training and learning needs of the entire group. There are 5 critical job families that the company comprises of: Technicians, Sales, Customer Service Advisors, Parts Advisors and Team Leaders/Managers. With its strong belief in 70/20/10 principle the company make wide use of its LMS systems and deploys various learning interventions for the various job families ranging from Simulations, Training sessions, use of Blended Learning and technical trainings that can be recommended by managers /self-nomination by employees. You are the LnTD consultant working for a Consulting firm in the Kingdom of Bahrain and have been asked to design and develop a new LnTD Programme to enhance the knowledge and skills of the employees that deal with the customers. You are required to understand which job categories would require the employees to interact with the customers/clients The design of the programme requires you to comprehend the nature of business/competitors in the market, competencies required by customer facing employees and assessment of the current initiatives that the company is adopting and what improvements and your recommendations are based on your understanding of the needs of the business, the company's strategy, the job requirements and best practices research. Consider the industry the company operates in Learning theories, learning modalities, learning styles, (and any other factors you consider relevant) to understand the best ways to design and develop such a programme? Recommend appropriate Evaluation Methods for these too. Background Information E K Kanoo company was one of the first companies in the industry specialized in the automotive and spare parts business in Bahrain as Toyota chose the company to be their sole distributor. E K Kanoo's vision is to be an outstanding company that provides the best for its customers since one of its main goals is to expand and keep developing while basing its foundation on being customer centric, and one of the main areas that they care about is the CSR initiatives as their company's ethos is to give back to the community and to improve the living standard of people and society at large. Their training centre is the biggest facility in the kingdom, equipped with the latest technology to ensure employees stay competitive in their field. Their core values revolve around their CARE values. C : stands for the can-do attitude which emphasizes that they invest in always upskilling their employees. A: stands for actively improving, E.K.Kanoo follows Toyota's way. One of the pillars of Toyota Way is Kaizen which is known as the continuous improvement pillar. It wants employees to continuously improve, and it is all about good change. R: Relationship-focused, it is about spreading respect and integrity values between people. E: which stands for engaging customers, it is mainly about encouraging employees to act for others and thank people. Diversified Businesses Kanoo Information Technology - Imagination to Innovation IntelligentSolutions Kanoo Information Technology partners with leading ICT system providers to deliver specialised infrastructure, hardware, network and allied services to multi-sector clients in the region. Since 1996, Kanoo IT has enabled businesses in the region to increase efficiency and attain their corporate objectives through its expertise in server and storage, network infrastructure, communications, information and data security, and software solutions. Technology Partners Kanoo IT's commitment to first-rate ICT product and service support is evident in its partnerships with leading multinational hardware and software vendors. Solutions and Services A strong network of partners, product suppliers and consultants are committed to satisfy the most stringent requirements. Specialised teams are adept in ensuring positive cost, quality and delivery outcomes in the following key segments: - Infrastructure and Hardware - ERP, CRM, Custom-made Software Applications - Network and Communication - Cloud and Managed Services - Information Security Kanoo Power Solutions - Power for Progressive Businesses Kanoo Power Solutions (KPS) provides world-renowned products for power backup, clean and green power, network power, and other specialized services. KPS emphasizes on safe, efficient and reliable power solutions to achieve energy efficiency by innovative means. End-to-end turnkey package services are offered as well. Maximizing Power With the rising demand for electricity, KPS is geared to deliver comprehensive energy management and power backup solutions as well as provide clean power options such as solar technology. Further, KPS offers energyefficient cooling systems as well as innovative data centre solutions that respond promptly to any changes with precision. Security 1 - Proven Protection for Home and Business Security 1 specialises in access control, fire alarm, fire suppression, video surveillance, intrusion detection, building and home automation requirements. An experienced team of consultants and certified engineers work together to deliver turnkey solutions in security and ELV requirements for all governmental, commercial, industrial, hospitality and residential projects. Solutions and Services Security 1 assures flexible, cost-effective solutions with excellent customer support and after-sales services. - Video Surveillance \& Security Management Systems - Access Control, Intrusion Detection, Time and Attendance Systems - Fire Alarm System \& Voice Evacuation Systems - Fire Fighting \& Suppression Systems - Audio Visual Solutions - Guest Room Management and Electronic Hotel Lock Systems - SMATV / IPTV Systems - Public Address Systems - Audio / Video Intercoms - Traffic Barrier \& Parking Management Systems Navitas Electricals WLL - Reliability in Connectivity Supporting Modern Infrastructure \& High-Quality Networking Navitas serves a quality-conscious clientele in diverse sectors, from commercial to industrial and public works. The company manufactures, supplies and installs a comprehensive range of cable trays in different dimensions, built to NEMA VE-1, BS and European Standards. KCS Consulting Services - Smart Business Transformations Kanoo Consulting Services (KCS) provides world-class ERP services with specialised products to develop smart business transformation. KCS was established to provide specialised technical consulting services in Oracle ERP and associated technologies covering Database, Operating System, ERP Application and Business Intelligence. Throughout the project's lifecycle, KCS ensures business continuity and insightful solution design; avoiding communication gaps and reducing the risk of project failures. KCS provides an added advantage of referencing and observing the demo of operational ERP and BI system before, during and after implementation. Services - Advisory Services - Business Applications (Oracle EBS) - Business Intelligence - Mobile Applications - Managed Services Streamlined Functionality KCS facilitates smooth operations for automobile dealerships and leasing organisations, with cutting-edge solutions including an Enterprise Dealership Management System and Automobile Leasing Solution. Other solutions include: - Intranet Portal - Document Management System - Employee Self Service - Software modules consisting of ICT Asset Management, Helpdesk, eVisitor and more. Kanoo Topfix - World-class Industrial Maintenance Solutions Topfix is a leading industrial services company with a portfolio of solutions for the petrochemical, power generation and resource mining industries. Since 1990, the company has provided scaffolding, corrosion protection, insulation, training, and industrial maintenance solutions to a wide range of customers. Kanoo Topfix delivers innovative and optimized industrial maintenance solutions with local insight and experienced professionals to quality-conscious clients at the lowest cost, with the fastest turnaround time. Services - Scaffolding - Corrosion Protection - Monarflex - Safety, Health, Environment, Risk \& Quality - Insulation Kanoo Automotive \& Industrial Equipment - World-Class Equipment, Delivered with Precision Kanoo Automotive \& Industrial Equipment (KAIE) is the sole distributor of high quality automotive and industrial equipment as well as tools. In partnership with more than 40 world renowned equipment brands, KAlE offers an extensive range of products encompassing cranes, workshop lifts, tyre service equipment, lube equipment, air compressors and dryers, vehicle body repair and paint equipment, diagnostic tools, hand tools, washing and cleaning equipment, to list a few. End-to-end Consultation KAIE's expertise encompasses sales consultation by highly qualified sales engineers, as well as aftersales procedures which include installation, service and annual maintenance. Core Areas As mentioned above, EKK aims to be the first choice for its customers by building strong relationships and providing the best quality of products and services. Ebrahim Kaleel Kanoo focuses on having empowered, selfdriven, and customer-focused employees by sending them to exchange programs for training to achieve their strategic goals. The company also aims to engage with the local community by taking various initiatives and achieving corporate social responsibility. For example, EKK have (Think local) initiative that focuses on the Guidelines - Introduce the report, discuss about the company's learning and development strategy and other factors you consider relevant and what the report is about. Introduce by outlining why it is necessary to understand such factors as learning theories, specifically adult learning theories when planning and preparing for L\&D initiatives for Gen X,Y and Z. Apply the learning styles, modalities and underpinning Kolb learning cycle to explain how they inform selecting learning strategies for the different group of learners. (LO1,2) - Based on your Knowledge and experience what do you consider are the causes of poor LNTD programmes within organisations and how would you avoid those in designing learning interventions for EKK (LO1,3) - You will apply the factors you consider relevant based on your knowledge and experience of LnTD to design a learning and talent development programme at EKK for the staff positions of (Customer Service) necessary to improve the achievement and development objectives of the staff jobs and to enable the achievement of Strategic objectives at EKK. Consider use of Technology in this field and how it can improve the process. - Consider relevant Talent Development Frameworks as relevant to the organization. - You are therefore required to Design the LNTD programme for these staff positions at the Company including how the Programme should be evaluated. The Design of the LnTD programme must take note of the Web of 10 factors in the design of strong solutions. Please also make comparisons with your new programme Design and another LTD programme you have researched from another suitable organisation to demonstrate the value of your new programme. You are required to critically reflect on your own experience acquired as an HR student and potential HR practitioner to design the LNTD Programmed and demonstrate how the new programme will improve the capability of all these staff in at EKK to improve the efficiency and effectiveness of the staff, the organization and its strategic objectives. Ensure you provide Critical evaluation and analysis of the applicability of the new LnTD System to EKK. (LO1,2,3) - Conclude the report by submitting the proposed plan and design, also summarizing your findings that Ek Kanoo must consider while selecting learning and development strategies for the jobs at the call centers and demonstrating other factors such as the Web of 10 factors in the design of strong solutions. (LO1,2,3). - Explain the rationale behind choosing your proposed approach in comparison to the various other options you considered. LO (1,3) - The design of the LnTD Programme should also provide a realistic solution to enhance skills and capabilities. You can relate your learning with any local or international company practices, or any research findings that you have found or your own ideas that are based on insight and learning from another similar context or an authentic source. (LO1,3)