Question: Case study: Culture Clash. PLEASE ANSWER IN 200-300 words Patrick ODonnell, chairman of Oz Hotels sat back in his hotel chair exhausted. He had flown

Case study: Culture Clash.

PLEASE ANSWER IN 200-300 words

Patrick ODonnell, chairman of Oz Hotels sat back in his hotel chair exhausted. He had flown

in from Sydney via Tokyo. ODonnells stay in Japan had been frustrating and had tested his

patience everyone was very polite but not one Japanese manager seemed to want to talk

business. ODonnell wondered how the Japanese could be so successful when they had

absolutely no appreciation that time is money. Bangkok would be different. Already he could

feel the hustle and excitement just like Sydney. ODonnell, however, was soon surprised.

Suthep Tanthamosarn, the managing director of Oz Hotels in Thailand had just told him that

his meeting with Virasak Loothong, chairman of the Golden Elephant Group (one of the largest

and most powerful business houses in Thailand) had been cancelled. ODonnell was angry and

disappointed. Loothongs approval was essential for a multi-million dollar hotel development

planned between Oz Hotels and Glorious Construction Ltd (the property development and

construction arm of Golden Elephant). Whats the reason? demanded ODonnell. Suthep

evaded the question, commenting that Loothong could meet ODonnell in two days time.

ODonnell exploded. What? he shouted red faced. I havent come all the way from Sydney

to be messed around like this doesnt he understand that my time is valuable?

How can he agree to an appointment and then not keep it? Suthep shifted nervously. Actually

Mr Loothong is very keen to meet with you but tomorrow is not a good day. What do you

mean not a good day? snapped Patrick. To be frank, replied Suthep, Mr Loothong is a very

superstitious man. His fortune teller has told him that tomorrow is an unlucky day for doing

business with foreigners. The day after tomorrow, however, is a particularly good day so he

would like to meet you then. You mean, screamed ODonnell, that you are asking me to do

business with some superstitious fool? Suthep, what are you doing to me? How can I go back

to Sydney and ask the board to put up $250 million to form a joint venture with some crazy

guy who believes in fortune tellers?

Question 1: What cultural differences are highlighted?

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer

Step: 1 Unlock blur-text-image

Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock

Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!

Activity case study Culture Clash Patrick ODonnell, chairman of Oz Hotels sat back in his hotel chair exhausted. He had flown in from Sydney via Tokyo. ODonnells stay in Japan had been frustrating...

You have got to be bloody joking, screamed Tony Elliott, Ocean International's finance director. "You sit there and tell me that a woman from Singapore is going to work for me and have a better...

uestion Completion Status: HBR Case Study: Culture Clash in the Boardroom by Katherine Xin and Wang Hajie From the September 2011 Issue HBR> fleromalowd one des presene deres faced by lawer oil...

Case Study: Culture clash at Pharmacia and Upjohn Despite being part of the same advanced, industrialized world, Kalamazoo (Michigan, United States), Stockholm (Sweden), and Milan (Italy) are worlds...

READ: Harvard Business Review Case Study: Culture Clash in the Boardroom This discussion is a continuation of last week's Individual Case Study. Last week, Dolf Schulman asked for your advice on...

Case Study: Culture Clash As the new head of housekeeping, Nancy, a white middle - aged woman, oversees a staff made up of a diverse group, mostly minorities. She is not sure that she is getting her...

Speak directly to the differently abled employee. The hospitality Industry has a responsibility to provide Employees with disabilities are just as productive as ott make some adjustments for disabled...

Case study- culture clash at the boardroom. The room was already packed when Liu Peijin walked in. His flight from Shanghai to Chongqing had been delayed, and he had fretted about missing the...

CASE STUDY: CULTURE CLASH IN THE BOARDROOM The room was already packed when Liu Peijin walked in. His flight from Shanghai to Chongqing had been delayed, and he had fretted about missing the...

SUPERVISION IN THE HOSPITALITY INDUSTRY / Human Resources Management Chapter: Equal Opportunity in the Workplace Case Study: Culture Clash As the new head of housekeeping, Nancy, a white middle-aged...

Construct a 90% confidence interval estimate for the population mean given the following values: -=70 = 15 n=65

Garson Ltd has a stock volatility of 7% and a beta of 1.15 while Bravo Ltd has a volatility of 12% and a beta of 0.7. The risk-free interest rate is 5% and the estimated market expected return is 9%....

Jean recently retired at age 6 0 . A passionate art collector for some 3 0 years, Jean ton ten a mperan clacia. of Canadian paintings. His collection, which he acquired at a cost of $ 1 5 0 , 0 0 ,...

When older adults have difficulty with transportation and communication, or may be reluctant to request needed assistance to which they are entitled, they may be in need of: Group of answer choices...