Case study: developing a learning strategy at wellread books

1.how might learning and development activities contribute to wellread's business strategy? what do you think should be the objectives of Learning and development interventions.

2. where would you focus learning and development activity for customer service advisors, new employees and store managers?

3. what type of behaviours would you seek to develop among these employee groups to contribute to the achievement of strategic objectives?

4. what would be the most appropriate mechanisms through which to deliver these HRD interventions