Case Study

Diversity, Equity & Inclusion

Our vision is to create an open, inclusive environment for our people, customers, wh$\backslash$bar $($a$)$ nau and communities to thrive.

We want to attract people from all walks and stages of life, give them the tools they need to be successful in their roles and create an inclusive environment they feel like they belong. This will allow us to make the most of different ideas and innovations our people generate, create an environment of continuous improvement and continue to operate safely.

Sharing our Diversity, Equity & Inclusion strategy in both te reo M$\backslash$bar $($a$)$ ori and English honours our commitment to the language, culture and history of Aotearoa.

Our strategy sets out our $3$ ambitions

These ambitions are our guiding beacons towards how we create a better shared future for our people everywhere, champion a culture of inclusion and belonging and empower access to equal opportunity in our workplace and community.

$$ He taiao noa i te whakatak$-$ An environment free from discrimination

$$ Ng$\backslash$bar $($a$)$ kaiarataki e whakaata nei i a Aotearoa $-$ Leaders who are reflective of Aotearoa

$$ Ng$\backslash$bar $($a$)$ wheako t$$keke$,$ tautika hoki m$\backslash$bar $($a$)$ te katoa $-$Fair and equitable experiences for everyone

Why it's important

We want to make sure we are prepared for what the future brings, including the exciting new talent entering the workforce. Research shows organisations with high levels of diversity have a higher than average market share and those in the top quartile outperform their industry. We want to be truly reflective of our customers and Aotearoa as a whole, so are committed to this as a diversity goal. To achieve the benefits of diversity, equity and inclusion we want to create an environment where people can be themselves and thrive at work as well as at home.

We're in this together

Our commitment to diversity has helped create a vibrant working environment where everyone feels welcome. Here you'll work alongside colleagues with diverse perspectives, experiences, cultures, genders and age no matter which area of our business you work in$.$ By cultivating an engaged and inclusive culture, we ensure every individual feels valued and empowered, enabling us to better serve our customers and connect New Zealanders to each other and New Zealand to the world.

What we want to achieve

Our Diversity, Equity & Inclusion strategy holds us accountable by setting out how we will create a truly inclusive workplace for our people and how we will become a champion of diversity, equity and inclusion so our people feel they belong.

We have been on this journey for a while now and are proud of how far we have come. There is still more we want to achieve, and by focusing on our Diversity, Equity & Inclusion strategy and plan we will continue to drive a positive, inclusive culture for everyone.

Our key metrics and strategic initiatives

$50\%$ women in Senior Leadership Forum

$39\%$ women in people leadership

$20\%$ Maori and Pasifika leadership representation

Task $1$: Positive Team Culture

a$)$ Using the case studies explain three $(3)$ key characteristics of a positive team culture and why the business has chosen to look at these characteristics. Reference the case studies in your answer.

b$)$ Discuss how each characteristic can positively impact business performance.

Task $2$: Diverse Team Culture

a$)$ Using the case studies explain three $(3)$ key characteristics of a diverse workplace and why the business has chosen to look at these characteristics. Reference the case studies in your answer.

b$)$ Discuss how each characteristic and a diverse workplace can positively impact team culture.

Task $3$: Strategies to Implement a Positive Workplace Culture

a$)$ Using ideas from the case studies propose two $(2)$ different strategies; one that can contribute to a positive workplace culture in a business and one that encourages team engagement. Reference the case studies in your answer.

b$)$ Explain how these strategies can be implemented into a business.

Include the steps to implement the strategy, who will manage each step in the strategy and a timeline for implementation.

c$)$ Explain how, as a manager, you will maintain the effectiveness of the proposed strategies.

Task $4$: Strategies to Maintain a Diverse Workplace Culture

a$)$ Using ideas from the case studies propose two $(2)$ different strategies that can contribute to developing a diverse workplace culture in a business. Reference the case studies in your answer.

b$)$ Explain how these strategies can be implemented into a business.

Include the steps to implement the strategy, who will manage each step in the strategy and a timeline for implementation.

c$)$ Explain how, as a manager, you will maintain the effectiveness of the proposed strategies.