Case Study: DStv owner in trouble

has become technically insolvent. MultiChoice also suffered a $9\%$ decline in active subscribers, mainly due to a $13\%$ decline in the Rest of Africa business and a $5\%$ decline in South Africa.

increasing financial pressure.

This is a positive sign for the company as it shows that the decline in subscribers is not necessarily due to a decline in quality but rather people's ability to afford the service.

foodstuffs." He said the company has fought back against this with cost$-$cutting measures that allowed it to deliver R$1\mathrm{.}9$ billion in cost savings against an initial target of R$0\mathrm{.}8$ billion $4$

Nigerian market.

meaning the company's only option is to remain cost$-$disciplined and take the hits that come its way.

$1.$ Operations strategy identifies the means by which organizations implement corporate strategy and assists in building a customer$-$driven organisation. Operations strategy provides the link between both long$-$term and short$-$term operations$$ decisions to corporate strategy and develops the capabilities the firm needs to be competitive. It is core to the management of processes and supply chains. A firm$$s internal processes serve only building blocks, which need to be organised so as to be for efficient in a highly competitive environment. Since customer preferences are $5$ constantly changing, the firm$$s operations strategy must be aligned to the needs and expectations of its customers. Outline the steps you would take to develop a turnaround strategy for DSTV$.$ Include in your answer the key success factors and core competencies. $30$ Marks