Question: Case study: EURASIA INTERNATIONAL: TOTAL QUALITY MANAGEMENT IN THE SHIPPING INDUSTRY Read the case study thoroughly and answer the following questions: 1. With the changes

Case study: "EURASIA INTERNATIONAL: TOTAL QUALITY MANAGEMENT IN THE SHIPPING INDUSTRY"

Read the case study thoroughly and answer the following questions:

1. With the changes taking place in the shipping industry, what were the ship owners' motivations for outsourcing vessel and crew management to third-party ship managers?

2. How was Eurasia able to differentiate itself from the competition?

3. What is Total Quality Management (TQM), and why was it an appropriate organisational change mechanism for Eurasia? 4. How was managements' commitment crucial to the success of Eurasia's TQM effort?

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