Question: CASE STUDY FOR CHAPTER 11 The Morgan Company Please look at the Morgan Company Case study in your book and answer following questions 1. How

CASE STUDY FOR CHAPTER 11 The Morgan Company Please look at the Morgan Company Case study in your book and answer following questions 1. How did management fail in its strategic planning? What principles and ideas discussed in chapter 11 might have helped this organization succeed in meeting the new strategy?

GENERAL QUESTION Thinking about organizations that you encounter in your daily life (your college, grocery store, restaurants, etc.) identify examples of customer focused practics

CASE STUDY FOR CHAPTER 11 The Morgan Company Please look at the Morgan Company Case study in your book and answer following questions (page 591). QUESTIONS TO ANSWER FOR HW3 FROM CHAPTER 11 1. How did management fail in its strategic planning? (10 Points) What principles and ideas discussed in chapter 11 might have helped this organization succeed in meeting the new strategy? (15 Points) GENERAL QUESTION Thinking about organizations that you encounter in your daily life (your college, grocery store, restaurants, etc.) identify examples of customer focused practices from Table 3.1 that are evident in these organizations. (15 Points)

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