Case Study for material found in Chapters 3 and 4 readings and the supplemental resource, "How to improve the engagement and retention of young hourly workers" from Harvard Business Review (HBR) Gilsford et. al article found in the Module's content. Please use the Case Study Grading Rubric to maximize your earned scores.

Historical perspective from Mrs. Gregory: As Clinical Director, I had two registered nurses working together in hospice: One was 75-years old and the other one was 25 years old. I'll call them Mildred and Nicole respectively (not their real names, but it is a true story). Literally, there were 50 years separating the ages of these two smart and knowledgeable women. It seems they were "at odds with each other" every scheduled shift. "That's not the way you do 'that,'" Mildred would say to Nicole. Nicole would reply, "I'm doing 'this' the way that I was taught in nursing school." "Well "that" doesn't make sense," sneered Mildred. "Well, your way doesn't make sense to me," retorted Nicole. It got so bad that I had to get between them and tell them to "knock it off" or "take it to the breakroom" multiple times. I'm thinking: Ridiculous behaviors! Absolutely, NO TIME for this nonsense. Finally, I said, "Look you two, you are BOTH right. 6+3 equals 5+4. One way is not necessarily better than the other way and you are both right so stop arguing all the time generational tension," I thought...as is implied in this case study. Real life. 6+3 = 5+4. I had to laugh when I remembered these two registered nurses fighting to be heard and being labeled as the "smart" one. Of course, I was 25 years younger than Mildred and twice the age of Nicole at this moment. Could some "tension" have come from my own generational perspective? Perhaps, 7+2 also equals 6+3 which equals 5+4...Tell me how your daily interactions with others adds up.

Pages 561-562 of our textbook contains the case study for this assignment: Generational Tension in the Office, Case for Chapters 3 & 4. Please also read the Gilsdorf et. al article. Answer all five questions at the end of the case study as you assist Chloe in the role of her management/administrative mentor. Do your answers add up correctly?.