Case Study: Identifying Task and Contextual Performance

Performance is multidimensionalthe two main performance facets discussed in Chapter 4 are task performance and contextual performance. The table below provides a list of different behaviors that happen in the workplace.

Using the definitions and information provided in course material, identify the category you believe that each of the behavior falls into. Place a T in front of the behaviors representing task performance, a C for those representing contextual performance, and a TC if you believe a particular behavior reflects both task and contextual performance.

Provide an explanation as to why you choose T or C for each item.

A grocery store clerks shift has just ended, and he is almost done closing down his register. Just before finishing his final duties and leaving for the day, he notices that the checkout lines at registers 4 and 5 are so long that they are creating a grocery cart traffic jam in the aisles. He looks around and sees that all employees are busy. He picks up the intercom phone and makes an announcement that his register is now open and invites customers to join his line.

A manager is interviewing a large amount of prospective employees for an entry-level position in the accounting department. She spends all day reading applications, speaking to nervous job applicants, and showing them around the office.

A police officer is patrolling the streets of a major metropolitan city at 3 a.m. in the morning. He is in a particularly dangerous neighborhood and encounters a robbery in action. He radios for help and then gets out of the car to intervene.

A medical office receptionist is sick for the day, and her back up was unable to fill in for her. All staff in the office including technicians, doctors, and nurses take turns helping out with the front desk.

A professor at a large university is teaching a biology class with 500 freshman students. He has two student aides that help him, but often the demands of the students keep him up until very late at night responding to e-mails and providing individualized feedback. He has a personal policy to respond to all e-mails within 24 hours, but he often responds within two to three hours.

An engraver at a jewelry shop cleans and polishes his tools every day before going home to ensure that they are always in perfect working order.

A lawyer comes into work extra early every day in order to get the best parking spot in the car garage. He waits until 9 a.m. when his handicapped paralegal assistant arrives and gives her his spot. He then searches for a new place to park his car.

Please don't copy the same thing from chegg.

Subject is Performance Management