Case Study: Implementing a Training Needs Analysis at TechNova Solutions Background: TechNova Solutions is a mid$-$sized IT company specialising in software development and cloud services. The company employs over $300$ staff across multiple departments, including software engineering, technical support, sales, and project management. In $2024,$ TechNova launched a new product line involving advanced AI$-$based solutions. Shortly after the launch, management noticed inconsistencies in product knowledge among employees and an increase in customer service issues. To address these concerns, the Learning and Development $($L&D$)$ team was tasked with conducting a Training Needs Analysis $($TNA$).$ Objective: To identify skill and knowledge gaps related to the new AI product line across departments and recommend appropriate training interventions. $.$