Case Study: Java Coffee House Michelle Wong is a manager of the Java House Coffee at a busy location on Union Street in San Francisco. Michelle says there are several challenges in operating a busy coffeehouse, such as training staff to handle unusual circumstances. For example, one guest drank a cup of coffee and ate two-thirds of a piece of cake and then said he didn't like the cake, so didn't want to pay for his order. Another problem is suppliers who quote good prices to get her business and then, two weeks later, raise the price of some of the items. Michelle says that the young employees she has at the Java Coffee House are the greatest challenge of all. According to Michelle, there are four kinds of employees- those who are lazy, those who are good but not responsible, those who steal, and those who are great and no trouble at all. Discussion question Guidelines: Please respond to the questions with well thought-out sentences and respond to one classmate answer to a question. Please make sure response is well thought-out and complete sentences. 1. What are some suggestions for training staff to handle unusual circumstances? 2. How do they ensure that suppliers are delivering the product at the price quoted? 3. What do you do with lazy employees?