Case study:

John is working for First Access Community Centre which provides services to diverse groups, such as Islamic people, Aboriginal and Torres Strait Islander peoples, Chinese people, and Korean people. Part of his role is to promote diversity and inclusiveness in the workplace.

One of his colleagues, Michelle, comes to John one day to report that she can no longer work with one of the male clients, Hung.

Hung is Chinese, and according to Michelle, he is rude and dismissive towards her and refuses to participate in any of the activities Michelle organises. Michelle has asked for a transfer.

John thinks it is a good idea to consult Hung about the situation. When he does, he learns that Hung does not understand Michelle's strong Australian accent. When John speaks to the referring agency, he also learns that Hung has learning and concentration difficulties, which cause him to be easily irritable and become distressed.

1. How can John show respect for diversity when communicating with both Hung and Michelle about the situation? (Approx. 60 - 80 words). include detailed references in APA7 format.

2. Identify two verbal and two nonverbal communication strategies John can use to establish, develop, and maintain effective relationships, mutual trust, and confidence with Hung and Michelle.

Include in your response the benefits of each strategy.

Copy and paste the table into your answer space and enter your answers into it.

(Approx. 100 - 120 words). include detailed references in APA7 format.

Verbal strategies	Non-verbal strategies

3. Describe how the use of an interpreter and imagery could assist with communication in this situation.

Copy and paste the table into your answer space and enter your answers into it.

(Approx. 80 - 100 words). include references in APA7 format.

Interpreter	Imagery