Case Study: KGW Logistics: Making Global Logistics Easy KGW Logistics is a Malaysian based third party logistics service (3PL) company offering a complete array of logistic services and solutions. As a 3PL provider, KGW Logistics offer multiple services that facilitate the movement of parts and materials from suppliers to manufacturers and finished products from manufacturers to distributors and retailers. These services include transportation, warehousing, and freight forwarding. After years of continuous growth, KGW Logistics are now acting as a major player in our line of business in Asia. Being an international logistics company, KGW Logistics have been moving from simply a traditional forwarding role into a provider of logistics & distribution services. Add to KGW Logistics combination of experienced people, competitive costing, operations infrastructure, geographic location and financial stability, KGW Logistics able to provide customers with the resources needed to become or remain leaders in their industries. KGW Logistics core business is in international sea and air transportation, specializing in transpacific trade between Malaysia and USA/Canada. For this trade, KGW Logistics service contracts and volume commitments with the steamship lines will ensure able to offer a very competitive rates and space guarantees. Apart from being a major player in Malaysia, KGW Logistics have also established a comprehensive agency network throughout the world. KGW Logistics worldwide partners are committed in providing customers with a high quality, efficient and a total logistics service anywhere in the world. KGW Logistics understand how important and how necessary reliable, accountable fulfillment and distribution services are to the business. KGW Logistics will always hold true to the commitment in providing an excellent service and in the same time offering good value to the customers. Source: Adapted from KGW Logistics (2019)

Case Study Questions

1. Do you agree that KGW Logistics is a leading third-party logistics (3PL) provider? Justify your answer. (10 Marks)

2. What are the available products or services offered by KGW Logistics? With the aid of the diagram, discuss in detail each product or service specification and its purpose. (24 Marks)

3. Describe clearly any FIVE (5) role of government may change the landscape of the whole Malaysian shipping industries? (20 Marks)

4. Illustrate in details the typical Letter of Credits transaction. (16 Marks)