Case Study: Leading continuous improvement systems and processes 1. Read the case study in (Appendix 1). Assume no improvements have been made and the new management has bought the company whilst still operating in the same way today as when it opened in 1961.

2. Consider the following scenario:

Fazu & Family, as per their plan for the organisational processes for continuous improvement, has asked you to develop a performance improvement strategy, brief the management team, develop the idea with the team, seek the team's approval and seek final approval from Mrs Fa one of the owners.

3. Develop a one-page performance improvement strategy related to competitiveness.

Include: a. strategic goals

b. description of proposed process or amendment to current process

c. brief explanation of how proposal will improve performance and competitiveness

d. KRAs, KPIs, targets. e. Communication plan that outlines how you would brief all relevant staff and stakeholders

4. Prepare to deliver a 20-30-minute management team briefing and consultation session: a. distribute your proposed strategies to team (team members may be other learners, or other group approved by assessor) b. ask team to consider strategy, including: i. pros and cons ii. changes or improvements to strategy iii. preparing to discuss changes or improvements at team briefing and consultation session. c. agree on a time for session (agree on time with assessor to ensure assessor can observe session).

5. Lead session: a. discuss options and work through group suggestions b. use creative techniques to generate or develop ideas c. work through implications of suggestions to trial them Facilitate continuous improvement. d. encourage group to point out issues or potential problems during trialling e. if and when applicable, accept failure of ideas and recognise successful ideas.

6. Summarise results of session and seek group's approval for amended strategy.

7. Incorporate results of session into revised strategy.

8. Develop a risk analysis for strategy.

9. Develop a cost-benefit analysis for strategy.

10. Arrange a time to meet with assessor (in role of your manager) to discuss strategy, risk and cost benefit analyses. Explain costs and benefits. Seek approval for strategy.

11. Explain how you would monitor operational progress

12. Submit documents to your assessor as per the specifications below. Ensure you keep a copy of all work submitted for your records