CASE STUDY Leading Others at FLOW FLOW is a local cable television provider servicing several islands throughout the Caribbean Region. The new President, Garfield (Garry) Sinclair is responsibility for operations in 15 territories across the region, including Trinidad and Barbados markets. He has inherited a team of unenthusiastic workers who feel that they have been overlooked by the previous President, the country managers and their departmental managers. The workers have expressed that they are the ones with technical expertise, and they interact with the customers more frequently than the managers but still their feedback and opinions have been ignored throughout the years. President Garfield is of the opinion that he knows just how to tackle the issue related to unmotivated workers by involving them in the turn-around he intends to implement at FLOW. He is eager to begin the process and has decided to travel to each country and meet with the team of workers.

QUESTIONS

A. Assess briefly any TWO (2) motivational theories that President Garfield can apply as he leads this team of workers.

B. The Manager should always ensure the vision of the organization is being achieved. Describe THREE (3) ways in which the vision statement can help President Garfield to maintain the vision of Flow.

Also inform President Garfield of TWO (2) challenges he is likely to encounter as he decides to delegate more work to his technical employees.

C. Describe how President Garfield can counteract each challenge that was given in your response to question B. above.

D. Analyze TWO (2) characteristics of transformational leadership and outline how any ONE (1) of these characteristics can be apply by President Garfield.