Case Study: Performance Management at Stellar Financial Services Company Overview: Stellar Financial Services (SFS) is a large firm offering a range of financial products, including loans, investment services, and insurance. The company places a strong emphasis on employee development and has adopted a performance management system aligned with the major performance management principle reflected in the literature.

This system integrates both performance management and performance appraisal to drive employee growth and achieve organizational goals. Scenario: Linda Thompson is a financial analyst at SFS, where she has worked for five years. Known for her analytical skills and attention to detail, Linda has consistently met her targets. However, her recent performance appraisals suggest that while she excels in individual tasks, she could improve in areas such as leadership and client relations, which are increasingly important for her role. Performance Management Process information: Performance Planning: At the beginning of the year, Linda's manager, Steve, meets with her to discuss the expectations for the year ahead.

Ongoing Feedback and Coaching: Steve provides Linda with regular feedback throughout the year. They hold quarterly meetings to review her progress on the set goals.

Performance Appraisal: At the end of the year, Steve conducts a final formal performance appraisal. This process involves evaluating Linda's performance against the goals they set at the start of the year. The appraisal reveals that Linda has made significant strides in client relations but still needs to work on her leadership skills.

Development Plan: Based on the appraisal, Steve and Linda develop a new plan for the next review year. Performance Rewards: Linda's performance appraisal results in a merit-based salary increase and a bonus, reflecting her achievements over the year. However, Steve emphasizes that future rewards will be tied more closely to her progress in leadership and client management.

REQUIRED: You are required to answer ALL THE QUESTIONS BELOW

also use to text book known as performance management 3rd edition by HERMANAGUINIS To assist answer these question. Question One: At each stage of the process reflected in the case how could Steve ( the supervisor and appraiser) and Linda (the appraise) improve on each stage reflected in the case to improve Linda's performance for the upcoming review period.

2)Justify the role of ongoing feedback in the performance management process,and why is it essential before the performance appraisal in Linda's case.

3)Support the need to have development plans discussed,implemented and evaluated on a continuous basis to improve individual and organizational performance. Provide examples to support your view point

4)How does the alignment of individuals goals with organizations objectives in the performance management process benefit both the employee and the organization,as seen in Linda's case?