Case Study : Performance Management System at XYZ Corporation

Background: XYZ Corporation, a leading manufacturer of consumer electronics, implemented a new Performance Management System $($PMS$)$ to enhance employee productivity and align individual goals with organizational objectives. The system included regular performance reviews, goal setting, and continuous feedback.

Scenario: When the new PMS was introduced, employees were required to set quarterly goals and have bi$-$weekly check$-$ins with their supervisors. Raj, a software engineer, was assigned to a new project and his supervisor, Priya, was responsible for guiding him through the PMS process.

Training and Implementation: Priya conducted an initial training session for Raj, explaining the PMS process, the importance of setting SMART goals, and how to use the new software for tracking progress. She also emphasized the value of continuous feedback and encouraged Raj to seek help whenever needed.

Incidents:

$1.$ Raj struggled with setting realistic goals and often felt overwhelmed by the expectations.

$2.$ During the bi$-$weekly check$-$ins, Priya noticed that Raj was not updating his progress in the PMS software regularly.

$3.$ Raj received feedback from his peers that his work quality was inconsistent.

Questions:

$1.$ How do you think Raj feels about the new PMS and his supervisor, Priya?

$2.$ In what way were the incidents that happened to Raj related to his training and the implementation of the PMS$?$

$3.$ What was wrong with the way Priya trained Raj to use the PMS$?$

$4.$ If you were Priya, what would you have done differently to support Raj?