Case study questions their 1. How would an unsatisfactory experience (such as the a technical issue) on the Takealot website affect arch the satisfaction and loyalty of the customer? pact 2. What additional customer touchpoints (if any) could not you recommend Takealot consider implementing in ping the management of the customer experience? erall 3. What ways could you recommend to the manage stock ment of Takealot to increase customer engage- e the ment? em to