CASE STUDY READ THE CASE STUDY AND ANSWER THE QUESTIONS THAT FOLLOWS DHL CASE STUDY: BEST ONLINE SOLUTION WITH EMPLOYEECONNECT DHL is the worlds largest international logistics company that offers its expertise in express, air and freight, contract logistics solutions and international mail services with worldwide coverage. With over 300,000 employees across 220 countries, DHL Supply Chain provides tailor-made solutions in contract logistics services and corporate information solutions which best fit different customers needs. Leave & absence management is one of the key improvements after using EmployeeConnect-hosted HR services. In 2008 before using EmployeeConnect hosted HR services, DHL Supply Chain divisions employees applied for leave by filling out paper forms. Our employees applied for leave by filling forms that were then sent to the Malaysia payroll office for approval, such vague and lengthy process frustrated HR and payroll staff. It also incurred lots of leave liabilities. Leave records could not be traced without an online leave application. said Jitin Patel, the Remuneration Consultant in the DHL Supply Chain division. Without a centralized leave application solution for 1,450 employees, those application forms exhausted and upset the DHL Supply Chain office, and especially frustrated their payroll bureau in Malaysia. In late 2008, DHL Supply Chain chose EmployeeConnect to provide hosted HR services which totally changed the companys operation. Having used EmployeeConnect-hosted HR services for 2 years, it reduces the cost of managing the leave application and enables managers to focus more on projects and businesses with higher value-add. EmployeeConnect-hosted HR services enable managers to check the employees' leave balance easily. By knowing employees schedules, it enables better resource allocation and most importantly, minimises leave liabilities. The payroll bureau can also log in to check the employees leave records. With 2 years of experience in using EmployeeConnect-hosted HR services, Jitin highly appreciates the benefits. Jitin commented that the benefits brought by using EmployeeConnect-hosted HR services are far more than using the - premises solution. EmployeeConnect-hosted HR services enable them to enhance better collaboration with other departments, especially with the remote payroll bureau. 4 EmployeeConnect provides a flexible system with very professional services. DHL Supply Chain is very happy with EmployeeConnect-hosted HR services over the last 2 years. EmployeeConnect hosted HR services is best fitting different organization structures; it is a simple and user-friendly system which enables DHL Supply Chain to start even with minimal training.

Question 2

The use of EmployeeConnect at DHL is centred around HR administrative duties such as leave application and payroll of staff. Suggest Human Resource Information System (HRIS) modules that can be included at DHL to further improve their HRM functions.