$*$Case Study:$*$ "Revitalizing Operations at MELCOM GH LTD

$*$Background:$*$ a leading multi National Super Market $($ MELCOM GH LTD$)$faces declining profitability and efficiency. Production costs have risen by $15\%,$ and customer satisfaction has dropped by $20\%.$

$*$Objectives:$*$

As Certified Management Professionals,analyze this case to:

$1.$ Identify key operational issues hindering MELCOM GH LTD$$s performance.

$2.$ Develop strategic recommendations to improve efficiency, reduce costs, and enhance customer satisfaction.

$3.$ Evaluate the impact of proposed solutions on stakeholders.

$*$Case Study Questions:$*$

$1.$ What are the primary causes of MELCOM GH LTD$$s declining profitability and efficiency?

$2.$ How would you assess the company's current operational processes?

$3.$ What cost$-$reduction strategies would you implement?

$4.$ Describe a plan to improve customer satisfaction.

$5.$ What metrics would you use to measure the success of your proposed solutions?

$*$Impact:$*$

Your analysis and recommendations should demonstrate:

$1.$ Understanding of operational management principles.

$2.$ Ability to analyze complex business problems.

$3.$ Effective communication of strategic solutions.

$4.$ Consideration of stakeholder interests.

$*$Deliverables:$*$

$1.$ Executive summary.

$2.$ Situation analysis.

$3.$ Recommendations.

$4.$ Implementation plan.

$5.$Conclusion

This case study assesses participants' ability to:

$1.$ Analyze business problems.

$2.$ Develop strategic solutions.

$3.$ Communicate effectively.

$4.$ Consider stakeholder interests.

It aligns with professional management training objectives, focusing on operational efficiency, strategic decision$-$making, and effective communication.