CASE STUDY: $$Revitalizing Performance at CrystalTech Solutions Sdn Bhd$.$

Background:

CrystalTech Solutions Sdn Bhd$.,$ a mid$-$sized software development company in Malaysia, has been experiencing a steady decline in employee engagement and performance over the past two years. While the company offers competitive salaries and a flexible working environment, recent internal audits revealed that most employees feel disconnected from their roles and lack opportunities for professional growth. The company$$s HR department uses a traditional performance appraisal once a year, with limited feedback mechanisms and no structured reward or recognition program.

Current Challenges identified:

$$ Employees feel their efforts are not adequately recognized

$$ Performance$-$based incentives are inconsistent and not tied to clear KPIs.

$$ Learning and development opportunities are minimal, often not aligned with actual job needs

$$ Managers lack proper training in conducting performance reviews or mentoring.

$$ There$$s no structured feedback system like $360-$degree feedback

The CEO has decided to implement a comprehensive performance management reform initiative. She has tasked the HR team to explore performance$-$linked rewards, improved learning integration, feedback systems, and clear performance management roles.

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$1.$ In the context of CrystalTech Solutions Sdn Bhd$.,$ discuss how the organization can integrate performance management with employee development to address the declining engagement. Include strategies for identifying learning needs through performance reviews.

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$2.$ Critically evaluate how CrystalTech Solutions can link compensation and rewards to performance to motivate employees and drive organizational results. Highlight both intrinsic and extrinsic rewards in your answer.

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$3.$ Analyze how CrystalTech Solutions can implement a $360-$degree feedback system to enhance employee development and support continuous improvement. Identify potential stakeholders and address common implementation challenges.

$4.$ Discuss the roles of HR$,$ managers, and employees in creating a performance$-$oriented culture at CrystalTech Solutions. How can these roles support a sustainable performance management framework?

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$5.$ Evaluate how CrystalTech Solutions can measure the impact of learning and development initiatives on employee and organizational performance. Provide relevant tools or metrics that can be applied.