Case Study: Rubbles and Flintstone, Inc.

Rubbles and Flintstone Incorporated is a large telecommunication company, that provides video conferencing for clients around the world. You are the supervisor of the internal local area network section of the IT department. There are numerous opportunities for advancement within the company, for all but the highest ranking employees.

You are in charge of 16 employees, all of whom are technicians responsible for keeping the companys internal network functioning properly. There are employees with many levels of experiencefrom brand new employees just out of college, to employees with 10 years of experience within the company.

You have recently noticed that Diane, who has worked in your unit for six years, has been having difficulty finishing work in an appropriate amount of time. You had two meetings with her about this issue and have been unable to determine the problem because Diane has become defensive in both meetings. Her specific response is usually along the lines of, Ive worked here for a long time and never had any problems. Why are you harassing me now?

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2 Explain in detail the steps you will take to ensure Tim is given the opportunity to become the best possible performer. (20 marks)

Please support your response with citations from main theorists or literature review.

It is time for you to meet with Kelly for her quarterly performance review. You are not sure what her goals or interests are. The one real performance issue you have noticed during the review period, is that she is sometimes abrupt with internal clients when she is assigned to answer the Help line. In fact, you have received complaints from other departments that Kelly speaks to them in such a way, that they feel stupid for having called.

Other than this, her general performance is slightly above average. Kelly volunteers to help fellow employees with solving problems and implementing new programs in the network. She completes her assigned tasks more quickly than most other employees and her work is almost always error free. When an error is found, she is gracious in her acceptance of feedback.