Case study: Sun City - improving operations performance to enhance guest experience

1. Describe how Sun City implements the five operations performance objectives or principles.

2. Using your experience and/or knowledge of hotels, in which other ways do you think Sun City could implement the five operations performance or principles?

3. How do you think these five performance objectives can be utilised appropriately in terms of hotel management with regard to competition for guests?

4. The case study focuses on how quality, speed, dependability, flexibility and cost impact on the hotel external customers. Explain how each of these performance objectives might have internal benefits.