Case Study Team Effectiveness? Colin and Raout had been having one of the typical sidebar conversations during the meeting when an obviously iritated Her boked at Coin 'n my 20 years of experence, Iwe never seen such a shabby hardware design. A first year colege student could do better sad Henn, rasing his voice at Coin "No wonder wehe a month behind schedule. Now we're going to have to spend ce tine and money on tedesign. If you were in over your head Coin you should have asked someone for help it reven the station with Jack when he get back on Friday. Thats De meeting is over Vie need to spend more time working then chtchetting at meetings 'Everyone else on the project team was somewhat surred by hiemais trade, but wasn't the first time. They al fet bady fex Coln, but cothers had experienced the wrath of Henn in the past Henn is the hardware systems team leader and Coin is a hardware system desiyle assigned to Hemi's tean Jack the project manager, was out of your several days for a meeting with the customer and had asked Henn to run the weekly project meeting in his absence Alter the meeting Coin went to Raouf sofice Raouf is an acpication share designer Coin and Raou have developed a friendship during the past year. They discovered at they both graduated for the same universty a couple yeas apat. They are among the younger members of the project team along with Fatma the sotare system team leader in gonna get that jet fits the last thing | Coin Isld Rout Teretasy Coin Youre night hesajes Everybody knows te doen kruunat he dog and les nover his head Weal ees under responded Ranut Buttochat He see bedies like that in front of Jack Osiyahen Jack sniegundo a meetings when Jack stere Wellim gonna see Jack est thing to Friday when he gets back and thout Herr Nooty teeds to take that one front deveyor Consad "Take it easy Colin. You're right he's a jerk. Everybody knows he doesn't know what he's doing, and he is in over his head. We all have his number responded Raouf "But notice that Heri never behaves like that in front of Jack Only when Jack isn't around or in meetings when Jack isn't there "Well, I'm gonna see Jack first thing on Foday when he gets back and tell him about Henri Nobody needs to take that kind of crap in front of everybody" Colin said "Maybe you should talk to Henr first Colin suggested Raout. "Yes, nightf chuckled Coin "What do you think Jack will do asked Raout "Fire him hope answered Coin "dout Raout sad Jack seems to aways cut him a broke he feels sony for him or something Maybe Jack should be concerned about all the good acples and get rid of the one basappelled Coin Jack was back in the office Friday morning He was just taking of his face when con appeared Jockator of the project merings you said you had an toen door Dolicy son here lo tak to you about a problem with her Coin Sadex began rocking his becase and had a things to catch to on her beng out the whole week Hesan Coin was upset so be sad SureCoin Mast about 10 mistered to meet with our contractant to go over sommes to the contra Jack was back in the offce Friday morning He was just taking of his jacket when Coin dcpeared Jack, one of the project meetings you sad you had an open door policy so I'm here to talk to you about a problem with Henri Colin sad. Jack began unpacking his briefcase and had a lot of things to catch up on atur being out the whole work. He saw Coln was upst, so he said. "Sure, Colin, I have about 10 minutes before I need to meet with our contracts dupertrent to go over some amendments to the contract Colin buted out. This won't take long just want to say that while you were out, Here accused me of being a busy desper n hond of the whole propect foam He Blumed ne for the project beng a month behind schedule. He always does this ked of stut Why do you let him get away with Nobody likes him Cant you get tid of him or assigned to some other project Jock was taken back. Ho responded "Colin, you really coom upset Let's get together on Monday when the more time and you can have the workend locool of "There's nothing more to talk about That's at there is to it You can ask anybody if you don't believe me weld Coin sa wa Jackson Jock asked Rosemary his administrative assistent, who had been interyervesdropong on the conversation from outside of sacks otce, to schedule a meeting with Honey for we that afternoon Altrat meeting Jack Gold Honn about Colin's comments Jack Hear had been under stress because his son had recenty been arrested to sing drugs Hom told Jack. "t sounds to me is Coin Overeated and blew things way out of proporton At the meeting. I told Coin that there were some shopcoming in his design and suggested get together win some toks and take another bokate You know how these young people are twy have per to harm to be responsible for therados "What about the projed beng behind schedule? Thats news to meeskod Jack Henri replied Vell. I didn't mean it was Colo's faut. To be honest with you. Fatima and her group of sohware whz kids aren't the hardest workers I mean I was see them clowning around and yaking with each other and botherng my hardware team. No wonder the project is behind schedule. Anyway, don't worry about Coin He's young and will have to learn to develop a thick skin 11 ak to him. I to him to stop hanging around with those software pecpie so he doesn't develop any bad habits That same Friday afternoon, Coin went around asking most of the younger members of the project team to meet for a few decks at a happy nou aner work they included most of the software people, and Rosemary Jack's administrative assistart. She is attracted to Colin and has been hoping he'd ask her out She told Coin that she overhead Herritet Jack that Fatina and the schware group were causing delays in the project because they spend too much time fooing around rather that working later in the evening Colin werd over to tak with Fatime and Raout who had been siting together Colin told them. I have trsthand information that Henn told Jack that the project is way behind schedule because of your store han suppest you go and talk with Jack Here sposong this project 11 dick beleves him will be fred before this project is over. Hey, I had the guts to go to Jax Now you ve got to do to We have got to stand operaars en Jack has to be told them sa big bag of wind and is stupting the whole project team and causing dissersion and that's why the project is behind schedule Simply put the pred never be successful as long as it is working ont And that's going to steal of our careers-being associated with a failed project Jack wont have any choiceten be sees its at of us against en CASE QUESTIONS 1. What are some things Colin could have done in or after the meeting when Henni verbaly attacked him 2. Is there anything more Raouf could have done during or after his meeting with Colin to prevent the situation from escalating? 3. Could Jack have handled his meeting with Colin in a better way? Was there anything Jack could have done after his meeting with Colin and before he met with Hemn? What are some things Jack could have done in his meeting with Henni? 4. What should Fatma do