Question: Case study Texas Instruments Europe leadership and commitment to total quality and business excellence. 1. summary of case study 2. Answer the following questions 1

Case study Texas Instruments Europe leadership and commitment to total quality and business excellence.

1. summary of case study

2. Answer the following questions

1 What are the particular features of implementing TQM/business excellence in a large company in the IT sector?

2 Evaluate the leadership, commitment and policy aspects of the approach used in Texas Instruments.

3 How might the cascading vision statements approach be applied in an organization in the public service sector, such as higher education, health or armed forces?

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