Case Study

The initial stakeholder analysis helps the business analyst evaluate the attitudes of the stakeholders regarding the project at hand. Savvy business analysts also perform analysis periodically throughout the project to track changes in stakeholder attitudes, particularly when institutionalized processes are the target of change. If you are not aware of changing attitudes among your key stakeholders, there could be trouble ahead for your effort.

This difficulty is facing Mike on a project for which he had been carrying out elicitation throughout the 150 branches of the bank with all key stakeholders.

Mike was facilitating the review session to gain consensus and signoff, and the confirmed elicitation results were presented to the project sponsor, but the sponsor's support for the change vanished. The sponsor's recollections of previous interviews and workshops also disappeared. Adding insult to injury, the sponsor made a point of disparaging Mike's presentation in the review session.

Case Study Questions In a Word document, not exceeding four pages and following APA formatting;

1) From your understanding of the scenario, state and explain what elicitation activity Mike was carrying out and Describe 2 elements required in this elicitation activity. 2) Explain in detail what must have gone wrong and provide 3 solutions to Mike's current situation. Include justification for how the proposed solutions will help fix the situation. 3) Which 2 techniques would you suggest to Mike to handle stakeholder collaboration on his project? Defend your answers based on the scenario. 4) State 2 lessons learned from this scenario that apply to you personally. 5) Provide personal examples and references to the BABOK or course materials, where needed, to justify your arguments.