Question: CASE STUDY The objective of this case study is to enhance course participants in understanding in the areas of research in management. There are TWO
CASE STUDY
The objective of this case study is to enhance course participants in understanding in the areas of research in management. There are TWO (2) case studies:
I - After 20 years, what has remained of TQM?
II - Small businesses in the new creative industries: innovation as a people management challenge.

Instructions to INDIVIDUAL Assignment
- Content (Introduction, Problem Identification, Suggestion and Conclusion)
- The general assessment criteria are Substance, Originality of work, Presentation, Use of illustrations / examples, where appropriate.
- The assignment should be about 500 words (+/- 10%)
No. Case Study Title What to Write Marks 1. After 20 years, what has remained of TQM? Abstract 10 2. Small businesses in the new creative industries: innovation as a people management challenge. Findings 10
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