CASE STUDY: TRAINING ROADMAP IN A LARGE RETAIL ORGANISATION You have assumed the position of Training Director for a large Retail Organisation. The India Head of the organization has given you key mandates for capability building of Workforce. Last year the organization has organized many training programmes however these programmes have not resulted the desired the impact. The Retail Organisation is having the ambitious plan to expand the business to various territories in North & South India wef 01.04.2022. Current Sales territories are in only East and West India. The Organisation has also planned to recruit around 800 workforce in Retail Store Management in various territories. 40% of this workforce are to be deployed through Manpower Agencies and these Contractual workforce will be deployed in Security, Housekeeping , Facility Management. Rest workforce who will be in front lines Sales ,HR, Accounting , Billing etc' are to be taken on Roll in Junior, Middle & Sr Level positions. CASE STUDY: TRAINING ROADMAP IN A LARGE RETAIL ORGANISATION Feedback reports of participants who have attended training programmes last year expressed their concern to know more about the product. It is also observed that Sales Guys have issues in explaining very promotional offer schemes to customers. There is a lack of synergy between Marketing and Sales Team. The retail outlet deals with garments for kids, ladies and gents. Some of these garments are imported from international markets and targeted for Premium Customers. However, Sales in this segment is 50% less than the Target. Business Head is expecting a 40% more Sales Turnover by introducing more outlets in fy 2223. CASE STUDY: TRAINING ROADMAP IN A LARGE RETAIL ORGANISATION You have been assigned to design a Training Roadmap for the Employees. Your Major Tasks will be to (a) Identify the Short Term & Long Term Focus Areas of Training by using suitable process of Training Need Identification (b) Formulate Specific Programmes for various categories of Employees (c)Design a Framework to assess the Impact of The Training (d) How to inculcate a culture of learning and Climate for transfer of Learning in the organization (e)Indicate various on the job or off the job training methods which may be useful for training to On Roll & Off Roll Employees