CASE STUDY: WHAT THE? Online scams and identity Theft Transcript

Well, I downloaded a lot of stuff to my computerheaps of stuff actually: music, programs, and games. I guess in the back of my mind Ive always been worried about security but I didnt think I could do anything about it, or anything that bad could happen to me. I guess when youre connected and doing frequent downloads you never know whats coming down your phone line. One day I downloaded this particular program, and after that my computer seemed to be a lot slower. It was taking forever for pages to load and even normal things like writing an email or writing a Word document would take a long time. I didnt think too much of it cos my computer was getting pretty old and I had heaps of stuff on it. But then my home page got changed to some free download site and when I checked my internet settings I found that theyd all been changed. But things kept on getting worse. Whenever I went online to the internet I got bombarded with pop-ups and, like, my computer would just crash and I would have to manually reset it. Then things got really serious. I couldnt log-in to my email account and I discovered that someone was using my internet banking. I had anti-virus software installed onto my computer but it just wasnt picking up anything. What I didnt realize at the time was that when Id downloaded this free program a couple of months ago, a smaller program downloaded and installed itself onto my computer. But, I had no idea. This spyware program monitored all my internet activity and the keylogger recorded all the keystrokes I made on the computer such as my log-in, my passwords and all the emails I sent to my mates. It then sent all this information to the software developer. I ended up taking my machine to a computer specialist who was able to find and remove all the spyware. I had to contact my bank and my ISP to change my account details. You know, even free stuff comes at a cost nowadays and I know it sounds corny, but if its too good to be true then it probably is. Before I download anything now I make sure theres no adware or spyware associated with it and I read the user agreement statement. There are websites online that, sort of, help you out with this and can offer great reviews and advice on the program and company that youre downloading from. If its free, theres usually a catch. I guess I learnt the hard way. Brian

According to the text, give possible answers to the following questions: Brian complains that his virus protection doesnt work. What do you think has gone wrong?

2.2 Choose at least three of the mentioned online safety tips and explain. 1. 2. 3.