CASE STUDY

When Two Leaders on theSenior Team Hate Each OtherWhat should Lance do about the conflict between Damon and Ahmed?

1) Identify the main problem and subproblems of the case?

2)Identify the causes of the problem-based on the following techniques?

A) Cause of the problem- 5 Why Technique

Why-1

Why-2

Why-3

Why-4

Why-5

B) Develop a Cause-and-Effect Diagram

3) What information should you gather, that would be helpful to know before making decision?

4) Develop a mind map for decision making,

5) Write all the alternative choices of your decision. As HR Manager, what will be your decision to resolve this issue and why?