CASE STUDY

You work as a Business Analyst for a huge software company that is creating a new customer relationship management

$($CRM$)$ system. The project manager has requested you create a requirements document and has provided you with the

following business requirements to consider:

The CRM system must be accessible from any device, including desktop computers, laptops, tablets, and

smartphones.

The CRM system must be able to handle a high volume of data and users.

The CRM system must be able to integrate with other systems, including the company's existing ERP system.

Question $1(30$ Marks$)$

$1\mathrm{.}1.$ What types of visual models would be most appropriate for representing the business

requirements for this project? Justify your answer.

$(10$ marks$)$

$1\mathrm{.}2.$ Which version control method would be most appropriate for managing requirements for this

project? Justify your answer.

$(10$ marks$)$

$1\mathrm{.}3.$ What are some of the functional and non$-$functional requirements that you would need to consider

for this project? Justify your answer.

$(10$ marks