Case Synopsis and Analysis Salamah Koursheed started Dar Al Amal Care, an in-home health-care agency, 20 years ago with a staff of two and five clients. An organization, by nature of its cause, serves others. The service she provides to her clients assists them in living more meaningful lives, which, in turn, gives Salamah purpose. Staff members represented the agency's missions and values whenever they visited clients. Since then, the agency has grown to a staff of 25 serving 50 clients. Over the years, the agency has become larger and the connection to employees has become less personal. Salamah feels as if she is losing her connections with her clients and her employees. There is a strong staff, but Salamah relies mostly on her partner Ahlam as she is positive and promotes the agency well. If there are issues to manage, Salamah often consults with Ahlam. Ahlam is a direct contrast to Belinda, another employee. A 5 -year staff member, Belinda, is stubborn and stuck in her new ways of thinking. She also challenges Salamah and agency rules, sometimes in a very challenging way. In a recent confrontation between Salamah and Belinda regarding a policy, Ahlam supported Salamah and the policy was endorsed. This will not likely end the friction between Belinda and Salamah. Salamah's son, Ali, hires and trains employees, and Salamah's son-in-law, Ibrahim, answers the phone and does scheduling - both stressful, busy jobs. As a manager, Ibrahim is loyal, does his work in a quiet, respectful manner and seldom causes problems. Ali works hard to instill cohesiveness with the spread-out group of employees while also trying to reduce turnover with their Millennial-age staffers. Ali worries that the caring philosophy his mother started the agency with is becoming lost. 1. Who are the followers at Dar Al Amal Care? 5. Using the "reversing the lens" framework, explain how Ali and Ibrahim's characteristics contribute to the followership outcomes at Dar Al Amal Care. 6. Ahlam and Salamah have a unique relationship in that they both engage in leading and following. How do you think each of them views leadership and followership? Discuss. 7. If you were an organizational consultant, what would you suggest to Saamah that could strengthen Dar Al Amal Care? If you were a followership coach, how would you advise Salamah