Question: Case : Walk the talk Get consultant's support Get CEO's public support Conduct private interviews Issue e - mail notice Hold town hall meetings Provide

Case : Walk the talk
Get consultant's support
Get CEO's public support
Conduct private interviews
Issue e-mail notice
Hold town hall meetings
Provide internal skill-building
Provide external skill-building
Conduct pilot project
Post progress reports
Tell a 'success' story
Clarify organizational values
Build a coalition of support
Recognize an adopter
Privately confront resister
Announce goals & deadlines
Revise reward system

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