Caselets Caselet 4.1: Putnam Pulp & Paper Co. When Emily Hernandez was promoted to sales manager for Putnam Pulp & Paper Co., she was extremely proud. Her sales performance, first as an inside salesperson, DERSHIP then as an account executive, had always been in the top three of her compa Further, she had built a solid reputation for integrity. But within a very short tins she realized there were some issues on the team she took over. I've had three complaints this morning for the same thing," she thought to herself. "Why would customers think we could waive the delivery fee?" Moreover, ha wasn't the first time she got this complaint, and these complaints over the deliver fee involved several members of her sales team. Worse, she wasn't sure what to do about some incidents that had occurred during team meetings. When Beverly Drea brought in a big order, Paul Baker exclaimed "What did you have to give away for that?" with a smirk, and everyone laughed. except Beverly. When Paul announced his large order, someone catcalled that a those evenings at the strip club had finally paid off. That was probably the mildest comment she heard; several others were more direct, implying that salespeople were either spending lavish amounts (and not reporting it on expense reports-she had checked) or using sex to get clients. There was absolutely no evidence to either claim, and Emily believed she actually had a sales team with solid sales skills; they didn't have to rely on shady techniques. But the delivery fee complaints worried her. What should she do