Cases and Exercises

Case 11.1

Malcolm Holcomb is the new CEO at a medical center. The agenda for

his first meeting with the senior management team includes the following questions:

What has been the primary purpose of the senior management meetings in the past? What was discussed? What was accomplished?

What do you want to be the primary purpose of these meetings moving forward? What should we discuss? What should we accomplish?

What meeting format do you prefer? Do you think that format will

enable us to better meet our goals?

Do each of you have a clear understanding of your roles? Do each of

you help one another? How much cooperation and sharing should we

expect from this team?

Questions

1. You are one of Malcolm's vice presidents. How would you answer

these questions?

2. Should Malcolm discuss these questions privately with each senior

management member prior to raising them in the full group (and here fore getting more open feedback than in an open meeting)? If

so, how should he proceed after these private meetings?