Certain issues have a great propensity for conflict. The first step in the approach to conflict should be an acceptance that conflict or the potential for conflict exists. Conflict occurs when there are competing demands and objectives to be met which creates potential for resistance and opposition. When looking at the Marikana strike, if conflict is not managed properly, it can escalate and become destructive to one or more parties concerned. However, if you simply tune into your employees, you can easily recognise tension and signs of conflict, and in turn stop the situation from escalating.

Discuss various reasons for conflict and the effects that are associated with conflict.

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