Question: Certain operations can increase their output by changing the .. of the product or service. For example, a tax advisory service may effectively reduce its

"Certain operations can increase their output by changing the .. of the product or service. For example, a tax advisory service may effectively reduce its delivery dependability at peak times.

Which of the following words best completes the quotation above?

Select one alternative:

cost
specification
variability
reliability
quality

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