CEU Test

Directions:

$1-34$: Determine whether each of the statements is true $($T$)$ or false $($F$),$ and mark your selections on the "CEU Application and Answer Sheet."

$35-45$: Choose the best completions for the statements and mark your selections on the "CEU Application and Answer Sheet."

Base your answers on the information derived from this manuscript.

Accounts receivable, by definition, are all unpaid balances due from patients for services rendered.

Payment at the time of service is the most efficient method for accounts receivable management.

Any practice employee is authorized to and should communicate collection guidelines with the patient.

Requesting a listing of specific credit references during patient intake is an acceptable business practice.

Verifying insurance coverage when a patient changes jobs is $F$ unnecessary.

When verifying an appointment, reminding the patient of any unpaid balance and requesting payment at the time of the appointment is appropriate.

A good collection technique specifies how much money you want and when you want it$.$

When telephoning a patient about a delinquent account, you may leave a detailed message on an answering machine or voicemail at the $,F$ patient's residence without having consent from the patient to do so$.$

Silent pauses encourage the debtor to talk.

The first step in effective telephone collection is stating the reason for the call$-$T

American Association of Medical Assistants$*$